Why Citi AAdvantage Card Falls Short: A Frustrating Experience with Customer Support

One of the most glaring issues with Citi’s AAdvantage card is their unwillingness to work with loyal customers to adjust interest rates. Despite years of timely payments and responsible credit usage, Citi refused to lower my card’s high interest rate.

In a competitive market where many banks are willing to negotiate rates or offer temporary relief to valued customers, Citi’s inflexibility was a slap in the face. Loyalty should count for something, yet Citi doesn’t seem to value long-term relationships. Their stance is clear: Pay the high interest rate or look elsewhere.